Customer Service Coordinator - Punchbowl

Customer Service Coordinator – Punchbowl

Full-time / Monday–Friday / $28.64/hr + 12% super / Immediate Start

Join Australia’s largest provider of managed laundry and textile services and play a key role in supporting our customers and frontline operations. Based at our Punchbowl Laundry, this is a fantastic opportunity to join a stable and growing multinational organisation where every day is fast-paced, hands-on and rewarding.

At Ensign Services, we proudly service major partners across retail, corporate, health, education, industrial and resources sectors and our Customer Service Coordinators are essential to ensuring we deliver a seamless experience.

Why You’ll Love This Role

• Stable, full-time employment with a large national organisation
• Monday to Friday – 8:00am to 4:06pm (no weekends)
• Supportive, inclusive, small-team environment
• On-the-job training with opportunities to grow your skills
• Work that is varied, busy and highly valued by the business

About the Role

As a Customer Service Coordinator, you’ll be the friendly and efficient link between our customers, our production team, and our internal stakeholders.  You will:

• Process and prepare daily delivery dockets and production paperwork
• Receive and action customer orders and queries (email, phone, fax)
• Ensure accurate data entry, filing, and record management
• Support Account Managers with administration tasks
• Reconcile end-of-day paperwork and submit revenue
• Enter Customer Action Notes (CANs) and process manual charges and credits
• Manage daily and weekly report distribution
• Assist with route changes and general office coordination
• Jump in to support the wider team where needed

About You

You’ll thrive in this role if you enjoy a mix of customer contact, administration and problem-solving — all while keeping things organised in a busy environment.

We’re looking for someone who brings:

• Experience in administration, customer service or clerical roles
• Strong communication skills and a confident phone manner
• Sound decision-making and problem-solving ability
• Great attention to detail and the ability to multitask
• Good numeracy, literacy and general computer skills (Excel/Word)
• Ability to work independently and meet deadlines
• Experience in an industrial or production environment (desirable)
• Knowledge of AS400 or industrial garments (desirable)

Above all, you are reliable, proactive, team-focused and committed to delivering excellent customer service every day.

What We Offer

• A stable, long-term career opportunity with a respected national brand
• A welcoming and inclusive team culture
• Training and ongoing support
• The chance to make a real impact in a fast-paced environment

Please note: Successful applicants will be required to complete a pre-employment medical, including drug and alcohol screening.

Ensign is an Equal Opportunity Employer and encourages indigenous Australians to apply.